Returns

Our Return Policies

Bags and clothing

With our 30-Day Guarantee, all bags and clothing are eligible for a full refund after the item has been returned within 30 days of delivery.  A restocking fee will be charged.

Food Items

Food items are eligible for a full refund within 15 days of delivery.

The following are not eligible for return or exchange.

  • Free gifts or promotional items with retail value
  • Original shipping fees
  • E-gift cards
  • Items purchased from a third-party seller

To begin returns and refund process, contact us at:

returns@cateringpalms.com